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Thursday, January 06, 2005

Survey of Travelers with Disabilities

From a press release by Microtel Inns & Suites.    >> The majority of respondents took several trips a year, traveled by car
(several used a van) to destinations around the U.S., and had disabilities
requiring the use of a wheelchair. More than one third of participants booked
their hotel accommodations via the web, followed by calling the toll-free
number or contacting the hotel directly.<<

Microtel Inns & Suites is the only budget hotel chain to implement the
training program known as Opening Doors(R) systemwide. Opening Doors(R),
developed by W.C. Duke Associates of Woodford, Va., is a value-added training
tool used to enhance the chain's customer service initiatives, so that staff
can practice "attitude accessibility." Opening Doors(R) emphasizes disability
etiquette skills training that includes interactive activities and role
playing using wheelchairs, blindfolds, earplugs and taped hands so employees
can practice how to service customers with disabilities. For more
information, visit http://www.wcduke.com .

Sounds like they're really trying. I'm going to see if they're in New Orleans. Maybe we'll stay there when we go to the Jazz Fest.

Microtel Inns & Suites and World Congress & Expo on Disabilities Announce Results of Joint 'Survey of Travelers with Disabilities': "Survey of Travelers with Disabilities"

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